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Terms and conditions

1. Legal Status

1.1 License Number

Shockz Casino operates under a license issued by the Malta Gaming Authority (MGA). Users are advised to verify the license number, which may not always be prominently displayed.

1.2 Issuing Authority

The issuing authority for Shockz.com is the Malta Gaming Authority (MGA). It is recommended that users verify this information directly through the MGA's official searchable licensee register prior to engaging in any financial transactions.

1.3 Jurisdiction

Shockz Casino is regulated under Maltese jurisdiction. Users should be aware that the specific licensed legal entity details, including company registration number and registered address, may not be visible on Shockz.com.

2. Registration and Login Process

2.1 Step-by-Step Process

To register, users must complete the following steps:

  1. Access Shockz Casino via a browser.
  2. Select “Join Now” or a similar registration option.
  3. Provide the required account and contact information.
  4. Complete any necessary verification.
  5. Make a deposit of at least €20 to qualify for the welcome offer.
  6. Log in to access all features of the site.

2.2 Is KYC/ID Verification Required

Users may be required to complete Know Your Customer (KYC) verification prior to withdrawals or as part of compliance checks. The specific triggers and required documents for KYC have not been detailed and should be verified in the Terms and Conditions.

2.3 Time to Activate Account

Shockz.com does not specify an exact time frame for account activation. While immediate access is indicated after logging in, the approval and KYC process durations are not communicated.

2.4 Terms of Registrations

The terms regarding minimum age, one account per user, and restricted countries are not specifically mentioned. Users are encouraged to review the jurisdiction-specific Terms and Conditions at registration.

3. Games and Software Providers

3.1 Top Games

Shockz Casino features a variety of games, including but not limited to slots, table games, and live dealer options. The availability of games may vary based on user location.

3.2 Software Providers

The platform offers games from various software providers, including Evolution Gaming, and NetEnt. Users should verify the licensing and approval of each provider in their respective markets.

3.3 Total Game Count

Shockz Casino has not disclosed the total number of games available. Claims regarding game counts are subject to verification and may vary.

3.4 Game Categories

The available game categories include casino slots, jackpots, live casino games, table games (roulette, blackjack, baccarat), and a sportsbook. Users should consult the website for detailed information on game offerings.

3.5 Fairness / Provably Fair

While Shockz Casino claims its games are independently tested for fairness, it does not specify the testing entity or provide certifications. Users are advised to exercise due diligence regarding fairness claims.

4. Bonuses and Promotions

4.1 Welcome Bonus

Shockz Casino offers a welcome bonus, which may include cash matches and free spins. Specific terms, mechanics, and exclusions, particularly for different markets, should be reviewed on the official site.

4.2 Process of Activation for Welcome Bonus

To activate the welcome bonus, users must fulfill the requirements outlined for their first deposit. Specific activation procedures, such as opting in or using bonus codes, are not communicated.

4.3 Wagering Requirements

Wagering requirements related to bonuses may apply, but are not outlined in accessible content. Users are encouraged to review these details before accepting offers.

4.4 Time Limits

Time limits for promotions and offers are not specified in the accessible documentation. Users should check for any specific expiry periods for bonuses once they have been accepted.

4.5 Recurring Promotions

Repeated bonus offerings and promotions, such as cashback or loyalty rewards, may be available. Detailed information, including eligibility and terms, is not comprehensively provided.

4.6 Cashback Offers

Cashback policies may benefit both standard and VIP players. The terms associated with these offers, including eligibility and claim procedures, are not comprehensively documented.

4.7 Reload Bonuses

Information regarding reload bonuses is not explicitly stated in the accessible material, leaving terms such as percentage, maximum amounts, and conditions unspecified.

4.8 Free Spins Bonuses

The conditions related to free spins, including per-spin values and qualifying games, lack clarity. Users should refer to the official website for more defined details.

4.9 General Bonus Terms and Conditions

Bonuses are generally available to new accounts and may have specifications concerning age, deposit requirements, and geographic restrictions. Comprehensive terms should be reviewed in full.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

Shockz Casino may offer a VIP program with potential rewards. Specific details regarding tier labels, qualification criteria, and benefits are not publicly accessible.

5.2 How to Qualify

Criteria for VIP qualification are not clearly defined. Users are advised to inquire further regarding the requirements for advancement in the loyalty program.

5.3 Loyalty Program Description

The loyalty program rewards points for gameplay which can be redeemed for various bonuses. Specifics about how points are earned or redeemed are not disclosed.

5.4 Loyalty Program Rules

Detailed rules pertaining to loyalty program points earning, expiration, eligibility, and redemption are lacking. Users should consult the site to clarify any ambiguities.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

Available deposit methods may include options like Instant Bank Transfer. The minimum deposit amount and any associated fees are not explicitly detailed.

6.2 Withdrawal Methods

Withdrawal methods have not been comprehensively outlined regarding limits or processing times. Users should consult accessible documentation for pertinent details.

7. Key Terms and Conditions

7.1 Bonus Terms

Specific terms regarding bonuses, including maximum bets, game restrictions, and wagering, may not be fully detailed. It remains the user’s responsibility to seek comprehensive understanding before participation.

7.2 Deposit Limits

Daily, weekly, or monthly limits on deposits are not defined in the accessible content.

7.3 Withdrawal Limits

Limits regarding withdrawals, including any potential caps or restrictions, are not indicated.

7.4 Account Restrictions

Limitations applicable to account creation and maintenance are outlined. Notably, the promotion is valid only for new accounts and excludes countries where gambling is restricted.

8. Mobile and Technical Features

8.1 Mobile Browser Optimization

The website is fully optimized for mobile use. Users are encouraged to check available functions on mobile devices.

8.2 User Experience and Speed on Mobile

The mobile experience is designed to be functional and efficient, although specific performance metrics are not disclosed.

8.3 Process of Registration on Mobile

Mobile registration must be completed through a browser, following the same steps as listed for desktop registration.

9. Security and Fair Play

9.1 SSL & Encryption Standards

Shockz Casino implements advanced encryption methods for the protection of user data. Specific details regarding technical standards may not be fully available.

9.2 RNG & Game Fairness

Claims regarding game fairness by Shockz.com remain unverified due to a lack of specific testing certifications.

9.3 Customer Support

Shockz Casino offers various support channels, including live chat and email. Specific contact details may not be clearly provided in the accessible content.

9.4 Support Availability

Support services are advertised to be available 24/7. Users should verify the available languages for assistance.

10. Responsible Gambling Features

10.1 Tools

Details on responsible gambling tools such as deposit limits or self-exclusion mechanisms are not specifically documented.